Frequently Asked Questions

Elvetiko’s digital imaging services are covered by most major insurance providers in Cyprus, but the amount payable always depends on your coverage and whether you have a doctor’s referral. On the day of your appointment, our staff can fill out any imaging-related forms required by your insurance company; however, we do not handle insurance claims directly. You will be required to pay for the examination and make the claim to your insurance company to ensure you are reimbursed

Rest assured, we leave the examination and diagnostic process to the medical professionals. AI models simply help us minimise scanning times and the amount of radiation that our patients are exposed to during their private medical scans. In some cases, we may also use AI to help doctors ensure accuracy and streamline tedious tasks

Yes, all Elvetiko locations offer wheelchairs to patients who need them during their scanning procedure

Of course. We understand that medical scans can be a stressful experience, so feel free to bring a spouse, family member or friend for support. Contact us for any further questions about bringing guests

Information regarding our medical scans varies by exam type and can be found on our services page. Our hours vary by location and can be found on our Contact page

The weight limits of our machines vary by facility. Please get in touch with us to inquire about machine weight limits at specific facilities

We always do our best to accommodate our patients and ensure our community can access high-quality GESY and private medical scans. Please contact us via phone or email to discuss your needs

Our hours of operation vary by site, and exam type. Please visit our Contact page for more details

You can book online, contact us directly at +357 22111111, email us at admin@elvetiko.com, or fill out an online form

Yes, simply provide the patient’s personal details when booking, and we will follow up with them to learn more about their medical history

To complete the online booking process, you must pay the full cost of the selected medical scan. If you are unable to attend your appointment, make sure to call us to reschedule or cancel your appointment as soon as possible to avoid cancellation fees. You can also book an appointment by phone or email

You can pay for your private medical scans with cash or most major credit cards

Life happens, and sometimes, you need to cancel. If you’ve booked a prepaid digital imaging service, you can receive a full refund up to 3 days before your appointment. After that, a 20% cancellation fee may apply

Although generally not recommended, there are no proven side effects of having an MRI scan during pregnancy. That being said, there are specific cases where doctors may refer pregnant individuals for an MRI, such as when the benefits of having one outweigh the risks. Please let us know if there is a chance you may be pregnant when booking your digital imaging services

MRI scans are non-invasive and radiation-free. During your appointment, you will be positioned in a well-lit, air-conditioned scanner, and coils will be placed from your head to your legs depending on the type of examination. As the machine produces your images, it will produce some loud thumping and humming sounds, but we will provide you with headphones or earplugs to reduce the noise. You can also use your headphones to listen to music or communicate with your technologist, who will monitor you from an adjacent room. The only thing you must do is remain as still as possible. For more information about the process, visit our MRI scans or Full Body MRI scan page

Yes, depending on the type of scan and the referral reason, we may recommend intravenous contrast. Contrast material helps your body’s organs appear more clearly in medical images

Yes, just remove them before your scan for safety reasons. If you are unable to remove them, please notify your technologist

Your technologist will provide you with a squeeze ball at the beginning of your scan, which you can squeeze to alert your technologist in an emergency

If you know or suspect you are claustrophobic, you can request a mild sedative prior to your scan. You can also request to have your scan time reduced; however, keep in mind that this may reduce the accuracy of your results. We offer anaesthesia for patients with severe claustrophobia, anxiety, or difficulties lying flat or comfortably fitting in the scanner. Contact us for more information

Yes. Because MRI machines do not use radiation, they are safe for those who have had past medical issues. However, because MRI machines utilize strong magnets, they are not suitable for patients with the following: Implanted pacemakers, intracranial aneurysm clips, cochlear implants, certain prosthetic devices, implanted drug infusion pumps, neurostimulators, bone-growth stimulators, or any other type of iron-based metal implants

If your private medical scan shows any findings, we always recommend scheduling a follow-up scan of the area with contrast material. Regardless of your results, we recommend reviewing them with a specialist or primary medical practitioner

Absolutely. As a courtesy to our patients, we offer a CD of your medical images upon request at no additional charge

Once your results are ready, you will receive an email with your digital diagnostic report. You can access digital copies of your report and images at any time through your client portal, and hard copies can be picked up in person

Yes, this allows us to refer to our patients’ medical imaging history and observe the clinical significance of any changes over time. To ensure the privacy of our patients, all our centres follow European and national legislation regarding the retention of medical records. Learn more about how we store your medical information on our Privacy page

Some of our digital imaging services include a post-scan consultation, during which you can discuss your results with your radiologist. Regardless, we recommend reviewing your results with your GP or the specialist who referred you. If your GP or specialist has any questions about the results, we can help them contact the radiologist who prepared them. If you are finding it difficult to find a GP appointment, we are happy to help you with the process